FAQ

Features toggle

GENERAL QUESTIONS

How can I test the DICOM Viewer?

+ -

There are several possibilities to test web DICOM Viewer:

Copy the link Copied! copy-docs

Can I use MedDream for diagnostic imaging?

+ -

Yes, MedDream is intended to be used for diagnosis, review and analysis by trained professionals such as radiologists, physicians, clinicians. MedDream is FDA cleared for diagnostic use and CE certified as a Class IIa device. Read more about certifications.

Copy the link Copied! copy-docs

Is the MedDream DICOM Viewer free to use? If not, how can I use trial?

+ -

MedDream is a commercial DICOM Viewer. There are several possibilities to try it for free:

Copy the link Copied! copy-docs

What is the limit of the DICOM Viewer‘s trial edition?

+ -

There is a possibility to get demo license for 45 days. In case you need a longer period for trial, please contact us at: info@softneta.com

Copy the link Copied! copy-docs

Which medical imaging modalities does the MedDream DICOM Viewer support?

+ -

MedDream DICOM Viewer is covering all DICOM modalities. It seamlessly integrates with the most common medical imaging devices, such as: computed tomography (CT), magnetic resonance (MRI), positron emission tomography (PET), digital radiography (DR), digital radiography (DX), computed radiography (CR), electrocardiography (ECG), ultrasound (US), endoscopy (ES), mammography (MG), fundus imaging (retina images, ophthalmology) and so forth.
All supported DICOM modalities are described in the MedDream DICOM Viewer Specification file.

Copy the link Copied! copy-docs

Does DICOM Viewer support electrocardiography (ECG)?

+ -

Yes. Read more about specific DICOM Viewer’s ECG features here.

Copy the link Copied! copy-docs

Does DICOM Viewer support retina images/fundus imaging?

+ -

Yes. Read more about DICOM Viewer’s fundus images/retina imaging features here.

Copy the link Copied! copy-docs

Does DICOM Viewer support MPR (multi-planar reconstruction)?

+ -

Yes. Read more about DICOM Viewer’s MPR features here.

Watch video tutorial about MPR features of DICOM Viewer:

Copy the link Copied! copy-docs

Does MedDream support medical video files?

+ -

Yes, DICOM Viewer supports medical videos from ophthalmology devices, microscopes, endoscopes, surgical video cameras, arthroscopes, echoscopes and other medical video sources. Read more about medical video viewer here.

Copy the link Copied! copy-docs

Which medical video formats does the DICOM Viewer support?

+ -

DICOM Viewer supports these DICOM video formats:

  • MPEG2 Main Profile Main Level (1.2.840.10008.1.2.4.100)
  • MPEG-4 AVC/H.264 High Profile / Level 4.1 (1.2.840.10008.1.2.4.102)
  • MPEG-4 AVC/H.264 BD-compatible High Profile / Level 4.1 (1.2.840.10008.1.2.4.103)

Medical video formats, like: mpe4, mpe2, mpeg2, mpeg4, H264, avi can be converted to video DICOM by using our DICOM converter. Read more about DICOM converter and medical video Viewer.

Copy the link Copied! copy-docs

Which types of documents are supported by the DICOM Viewer?

+ -

PDF files, SR documents, any data stored or documents scanned as DICOM images are supported by the DICOM Viewer. Any scanned documents in non DICOM format, can be converted by our DICOM converter.

Copy the link Copied! copy-docs

Can I convert non-DICOM files before uploading?

+ -

Yes, with our DICOM converter and sender to PACS/VNA.  

Copy the link Copied! copy-docs

Can I anonymize patient data before uploading it?

+ -

DICOM anonymization is possible by using DICOM Library or usually data is anonymized before viewing by PACS server or VNA. Watch video tutorial: how to use DICOM Library.

Copy the link Copied! copy-docs

Why some of the measurements are shown in pixels, but not millimeters, why is that?

+ -

In some studies, there is no information about pixel representation. If equipment, which performs exams does not provide such information, measurements are displayed in pixels. DICOM Viewer’s user can use calibration tool, so after that measurements will be displayed in millimeters.
Please refer to Calibration line function description in the User Manual.

Copy the link Copied! copy-docs

When the annotations are created (ex: linear measure), where are they saved?

+ -

Annotations will be saved in PACS server/VNA using DICOM send as a presentation state.

Copy the link Copied! copy-docs

If multiple people would edit/add/remove annotations, what the user can see?

+ -

If the user adds the annotation, it will be seen in the list as separate annotation. There is no possibility to remove or edit existing annotations, only to add new ones.

Copy the link Copied! copy-docs

Why are we looking at the magnetic resonance study as video and not as images?

+ -

Most probably you should switch off cine mode. Please refer to Cine mode description in the User Manual.

Copy the link Copied! copy-docs

We need to deliver CD/DVD to our patients with their images and reports to visualize them. How can this be done?

+ -

Export with burn is a standard function. Please refer to Export function description in the User Manual.

Watch video tutorial about Export function:

Copy the link Copied! copy-docs

Can the viewer be pre-configured to show a certain layout (ex: 2x2, etc.)?

+ -

Yes, the DICOM Viewer has DICOM Hanging Protocols. Read more about DICOM Hanging Protocols by following the link.

Copy the link Copied! copy-docs

Can MedDream DICOM Viewer be used for mammogram diagnosis?

+ -

Yes, MedDream is CE certified to be used for mammogram diagnosis. For USA market MedDream is not intended to be used for mammogram diagnosis.

Copy the link Copied! copy-docs

LICENSING (PURCHASE)

What is the price of MedDream license? What is process of purchasing?

+ -

For pricing details, please contact us at: info@softneta.com.

Copy the link Copied! copy-docs

Is the price for DICOM Viewer one-time payment?

+ -

There are several pricing modules and one of them is a one-time payment. However, we always recommend to our customers to purchase annual updates and support, in order to use the best product we provide. For price quote please contact us at: info@softneta.com.

Copy the link Copied! copy-docs

Can I purchase the DICOM Viewer and pay by monthly subscriptions?

+ -

For pricing details, please contact us at: info@softneta.com.

Copy the link Copied! copy-docs

Can I purchase only one registration key and use the product on several computers?

+ -

No, one license is dedicated for one server or one computer instance. For special cases please contact us at: info@softneta.com.

Copy the link Copied! copy-docs

How can I activate the license?

+ -

You can find detail instructions about license activation in the User Manual, read License registration part.

Copy the link Copied! copy-docs

How can I input the activation code?

+ -

You can find detail instructions about inputting the activation code in the User Manual, read License registration part.

Copy the link Copied! copy-docs

How can I re-activate the license?

+ -

Conditions for DICOM Viewer license re-activation:

  1. the license must have valid updates;
  2. if the license does not have valid updates, you can:
    • purchase the updates;
    • pay a one-time reactivation fee.

For the details please contact us at: info@softneta.com.

Copy the link Copied! copy-docs

Can I upgrade existing license of MedDream DICOM Viewer or PACS server?

+ -

Yes, the license can be upgraded, please contact us at: info@softneta.com.

Copy the link Copied! copy-docs

How much would it cost after one year, if we want to continue getting support/updates?

+ -

For price quote, please contact us at: info@softneta.com.

Copy the link Copied! copy-docs

Do you make custom changes and if yes, how is that priced/licensed? 

+ -

Yes, we provide custom works, if we have a clear and specific function demanded, it depends on the duration and amount of custom works.
For price quote, please contact us at: info@softneta.com

Copy the link Copied! copy-docs

The version I have installed shows demo message dialog box regularly. Can we get a trial license to enable other users to test the features?

+ -

Yes, there is a possibility to get demo license for 45 days. Please contact us at: info@softneta.com

Copy the link Copied! copy-docs

Integration

Is MedDream vendor neutral DICOM Viewer?

+ -

Yes, MedDream is vendor neutral DICOM Viewer. Also, DICOM Viewer is ready to integrate into any custom solution, commercial PACS/VNA and is compatible with open source: PacsOne, dcm4chee, Orthanc, Conquest, ClearCanvas, etc. Read more about DICOM Viewer integration: here.

Copy the link Copied! copy-docs

What OS does the DICOM Viewer support?

+ -

The DICOM Viewer supports both Windows and Linux operating systems. Find more details about supported operating systems in the MedDream DICOM Viewer Specification file.

Copy the link Copied! copy-docs

What PACS servers/VNA does the MedDream DICOM Viewer support?

+ -

The DICOM Viewer supports these PACS servers/VNA:

All supported PACS servers are described in the MedDream DICOM Viewer Specification. The DICOM Viewer can be integrated into any PACS system by plugins under request. For the details, please contact us at: info@softneta.com.

Copy the link Copied! copy-docs

Is it possible to integrate the viewer with my PACS server/VNA?

+ -

Yes, it is possible, please send the below written details to info@softneta.com and we will get in touch with you:

  • PACS Server/VNA:
  • PACS Server/VNA version:
  • DB Engine:
  • DB Engine version:
  • Planning to use multiple PACS’es/VNA’es in the future:
  • MedDream standard study search is required:
  • URL integration?
  • ?study={studyUID}
  • ?patient={patientID}
  • ?acc={AccessionNumber}
  • ?patient={PatientID}&acc={AccessionNumber}
  • ?file=PATH_TO_YOUR_FILE
  • Opening Viewer in browser popup
  • Diagnostic description (Reporting)
  • Using Double Obligue MPR/MIP/3D istall
Copy the link Copied! copy-docs

Can I migrate data from PACS server/VNA I'm curretly using?

+ -

Yes, data migration from PACS/VNA can be done by our specialists by request or other third party data migration providers. DICOM Viewer does not archive any data itself.

Copy the link Copied! copy-docs

I noticed that for dcm4chee only MySQL is supported. We use Postgress. Is it supported?

+ -

Yes, Postgress is supported also.

Copy the link Copied! copy-docs

Can the DICOM Viewer be integrated into existing HIS/EHR?

+ -

Yes, MedDream has flexible and open integration interface into any other medical application, like: HIS/RIS/EHR/EMR/PHR. Read more about DICOM Viewer integration and possible integration types in the MedDream DICOM Viewer Specification.  Also, there is a possibility for custom integration under request. For detailed integration specification please contact info@softneta.com.

Copy the link Copied! copy-docs

Voice recognition integration?

+ -

Voice recognition is be possible by integrating third parties like Dragon, etc. products. For more information please contact our support team at: support@softneta.com 

Copy the link Copied! copy-docs

I need to integrate a specific diagnostic algorithm, is the DICOM Viewer open to integrate healthcare AI, CAD algorithms or other clinical decision support systems?

+ -

MedDream is open to medical artificial intelligence, radiology AI and computer-aided diagnosis, white label product with OEMs’ branding possibility. Read more about web visualization solutions for medical AI vendors here.

Copy the link Copied! copy-docs

SUPPORT

What support will I get?

+ -

You will get annual technical support and bug fixing. Support is provided via email and remote connection (8 a.m. – 5 p.m. EET (winter) and EEST (summer)). Contact support.

Copy the link Copied! copy-docs

How to install DICOM Viewer?

+ -

Please read full description in the Install Manual file. For remote installation, any assistance or service help please contact our support team at: support@softneta.com.

Copy the link Copied! copy-docs

Do I need to install the DICOM viewer in every workplace?

+ -

No, MedDream is html5 zero-footprint DICOM Viewer, so you can work from any place where the internet is accessible. Moreover, it supports various devices such as computers, smart phones, tablets and so forth.

Copy the link Copied! copy-docs

Does DICOM Viewer support smart devices?

+ -

Yes, DICOM Viewer is web-based and developed using responsive design, that enables medical images to be accessed not only on computers, but also on tablets, smart phones or other devices with mobile view functionality.

Copy the link Copied! copy-docs

Which web-browsers does the DICOM viewer support?

+ -

The DICOM Viewer supports these web-browsers: Microsoft Edge 16 or later, Mozilla Firefox 58 or later, Google Chrome 63 or later, Safari 5 or later. All supported web-browsers are described in the MedDream DICOM Viewer Specification.

Copy the link Copied! copy-docs

Can DICOM Viewer retrieve images and patient data from multiple sources?

+ -

Yes. MedDream supports retrieve images from multiple PACS servers/VNA.

Copy the link Copied! copy-docs

Does the viewer support multiple displays?

+ -

Yes, the MedDream DICOM Viewer supports up to 4 displays.

Copy the link Copied! copy-docs

How to report a problem with MedDream?

+ -

Please contact our support team at: support@softneta.com.

Copy the link Copied! copy-docs

A commercial license shows error message. What should I do?

+ -

Please contact our support team at: support@softneta.com.

Copy the link Copied! copy-docs

Why I cannot see the images from modality or my current PACS/VNA?

+ -

Please contact our support team at: support@softneta.com.

Copy the link Copied! copy-docs

What is the recommended hardware? Where can I find the hardware requirements?

+ -

Depending on each specific installation, the preliminary hardware sizing information may vary slightly based on the modalities used in the institution. The minimum hardware requirements for the MedDream Application Server you can find by following the link or in the MedDream DICOM Viewer brochure, page 10.

Copy the link Copied! copy-docs

I need to change the hardware, should I get a new license key?

+ -

Yes, a new license key is needed as the license is bound to the hardware.

Copy the link Copied! copy-docs

What are the minimum system requirements and capabilities?

+ -

The minimal system requirements are described in: the User Manual.

Copy the link Copied! copy-docs

Can the system be tied to LDAP or some other user database in the backend? 

+ -

Yes, users can be managed by LDAP.

Copy the link Copied! copy-docs

Does the DICOM Viewer support multi-languages?

+ -

Yes, the DICOM Viewer supports English, Lithuanian, Russian languages and can support any other language. If you have your distributor, the distributor is usually responsible for the translation correspondence. Please contact info@softneta.com for more information.

Copy the link Copied! copy-docs

Does the DICOM Viewer support displaying patient and study data in other languages, for example, Japanese language?

+ -

For displaying study information in the DICOM Viewer, which already exists in DICOM files, all equipment should send information in same encoding (let say UTF8). As long as equipment uses same character set, DICOM Viewer will display DICOM tags correctly.

Copy the link Copied! copy-docs

Does the DICOM Viewer's user interface supports other languages, for example, Japanese language?

+ -

DICOM Viewer’s UI can be translated by modifying locale files in %MedDream-root%/locales folder. For documentation, like user manual, etc., translations please contact us at info@softneta.com.

Copy the link Copied! copy-docs

Where can I download DICOM Viewer’s installation package?

+ -

Please go to DICOM Viewer’s download page and download the latest MedDream DICOM Viewer’s version zip file by pressing Download button.

Copy the link Copied! copy-docs

Where can I find DICOM Viewer’s Install Manual?

+ -

Install Manual (Service/Servicing/Installation) you can find inside the MedDream DICOM Viewer version zip file, if you downloaded it, or online by following the link: Install Manual.

Copy the link Copied! copy-docs

Where can I find DICOM Viewer’s User Manual?

+ -

User Manual you can find inside the MedDream DICOM Viewer version zip file, if you downloaded it, or online by following the link: User Manual.

Copy the link Copied! copy-docs

Where can I find DICOM Viewer’s DICOM Conformance Statement?

+ -

DICOM Conformance Statement you can find inside the MedDream DICOM Viewer version zip file, if you downloaded it, or online by following the link: DICOM Conformance Statement.

Copy the link Copied! copy-docs

Where can I find DICOM Viewer’s Release Notes or Change log?

+ -

You can find the latest release notes with version change log and all modification history by following the link: Change log. 

Copy the link Copied! copy-docs

What is the End User License Agreement (EULA) of DICOM Viewer?

+ -

An End-User License Agreement (EULA) of DICOM Viewer is a legal contract entered into between a software developer (Softneta UAB) or vendor and the user of DICOM Viewer. A EULA specifies in detail the rights and restrictions which apply to the use of the DICOM Viewer. This kind of legal agreement grants a user a license to use the the DICOM Viewer and presents important terms, restrictions on use, limits on liability of the software developer to the end-user, and other useful clauses.

  • An EULA licenses DICOM Viewer to the user but doesn’t sell the software to the user.
  • An EULA restricts certain abusive uses of DICOM Viewer
  • An EULA allows to limit software developer liability.
  • An EULA allows to disclaim warranties.

The user must agree to the terms of the EULA. This ensures that users are held to be in agreement with the terms of the presented EULA before they are allowed to use DICOM Viewer.

Copy the link Copied! copy-docs

EXTENSIBILITY

Is it possible to re-brand the DICOM Viewer and use other logotype?

+ -

Re-branding is possible with custom license. You can to customize the DICOM Viewer, like white label product, by changing: logotype, product name, colour scheme, contact details. Possibility to change theme default color (red) to the blue color with one click. Watch video tutorial: how to change theme colour.

Copy the link Copied! copy-docs

What aspects of the DICOM Viewer can be changed under re-branding? 

+ -

Please read Rebranding section with full description in the Install Manual file.

Copy the link Copied! copy-docs

Is there any way to add measurement tools that are not part of the original DICOM viewer (ex. via plugins)?

+ -

Yes, this is possible by adding external link to the third party solutions. For more information please contact us at support@softneta.com.

Copy the link Copied! copy-docs

Regulatory

Is MedDream software FDA or EMA approved? If yes, for what kind of use? 

+ -

Yes, MedDream WEB DICOM Viewer is FDA cleared for diagnostic use. FDA 510(k) clearance for MedDream as a class II medical device document.
Read more about DICOM Viewer’s certifications.

Copy the link Copied! copy-docs

Does MedDream software has 21CFR compliance? For clinical trial use in USA?

+ -

Yes, MedDream is registered as Part 21 CFR 801 Subpart D. This is not for clinical trial, but intended to be used for diagnostic, review, and analysis by trained professionals such as radiologists, physicians, clinicians.

Copy the link Copied! copy-docs

Is MedDream software CE certified?

+ -

Yes, the medical software MedDream is certified as CE class IIa device. Read more about DICOM Viewer’s certifications.

Copy the link Copied! copy-docs

3D Option

Does DICOM Viewer support Oblique MPR/MIP/3D?

+ -

Yes, please follow the link to read more about 3D option and advanced MPR features, including: Oblique MPR/MIP/MinIP/AVG.

Watch DICOM 3D Viewer video tutorial: 

Copy the link Copied! copy-docs

Is the 3D DICOM Viewer, which is shown on the online demo, part of the MedDream DICOM viewer? If not, how is it licensed?

+ -

It is an optional module of MedDream DICOM Viewer. Read more abour 3D option here. 3D module is priced additionally. For price quote please contact us at: info@softneta.com. Watch DICOM 3D Viewer video tutorial: here.

Copy the link Copied! copy-docs

Is the 3D rendering done on the server or the client? If it is the server, what are the server requirements? 

+ -

At the moment the 3D rendering is performed at the server side. To get the requirements please contact us at: info@softneta.com.

Copy the link Copied! copy-docs

OTHER

Is there a DICOM Viewer’s veterinary version?

+ -

Yes, VET DICOM Viewer can be reviewed here:

Read more about our Veterinary Imaging solutions.

Copy the link Copied! copy-docs

What specific features of veterinary imaging does the DICOM Viewer have?

+ -

MedDream VET DICOM Viewer has these specific functions of veterinary imaging: Tibial Plateau Angle, Norberg Angle, Verbal Heart Scale. Full description of VET features you can find here or read more by following the link.

Copy the link Copied! copy-docs

Is the DICOM Viewer been used by a science, research groups? If yes, was it customized or do you have a custom version for that?

+ -

Yes, it is used by university hospitals and science research institutions, there is a possibility to provide custom solutions by request. Please contact us at: info@softneta.com.

Copy the link Copied! copy-docs

How can I become your distributor or local agent?

+ -

For the terms to become a local agent please contact us at: info@softneta.com.

Copy the link Copied! copy-docs

I’m a distributor. Can I sell DICOM Viewer to the end users?

+ -

Please contact us at: info@softneta.com.

Copy the link Copied! copy-docs

Have a question not answered by our FAQs?

+ -

Contact us. We guarantee to respond within 1 business day.

Copy the link Copied! copy-docs